RETURNS

Product Returns


How do I create my return request?

Please email our customer service team at return@playabeachwear.com to begin your return request.

What is your return policy?

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a full refund. All return request must be made within 14 days after date of delivery. The refund will be credited back to the original payment method within 14 business days from date of returned package. Items that are purchased on sale or at a discounted price cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues. The return fee is 30 aed.

Do you process exchanges? 

We happily accept exchanges in original condition (unused, unworn, and unaltered) with tags and liners attached for a full refund. All exchanges request must be made within 14 days after date of delivery. The exchanges will be done within 14 business days from date of returned package. Items that are purchased on sale or at a discounted price cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues. The exchange fee is 30 aed.

When will my return be processed? 

Once our returns team has received your returned package, we ask for 14 business days to process all refunds. The refund will be refunded back to the original payment method.
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